Guides
Guides to replying to reviews
Plain, practical advice for owners, with sources. Use it whether or not you use Answered.
How to respond to negative Google reviews (with examples)
A practical, step-by-step way to reply to bad Google reviews: what to say, what never to say, when to report a review, and example replies for 1- and 2-star reviews.
How restaurants should respond to bad reviews
How a restaurant owner should reply to bad Google reviews about wait times, cold food, rude service and price, without giving food away in public. Example replies included.
How dentists should respond to online reviews (and protect patient privacy)
How dental practices can reply to Google reviews without disclosing patient information. What HIPAA enforcement has shown, safe wording, and example replies.