Google review replies for dental practices
Patients review the chair-side manner, the front desk and the bill. Every reply has to be kind and professional, and must never reveal anything about the reviewer as a patient.
What dental practices get reviewed on
- Gentle, unhurried care
- Front desk and scheduling
- Billing and insurance questions
- Wait times in the lobby
Google's own guidance for business owners says reviews are part of how your business shows up in local results, and it recommends replying to them. We don't promise rankings. We make sure every review gets a reply that sounds like you.
Patient privacy comes first
A dental reply must never confirm someone is a patient or mention treatment, insurance or billing details, even if the reviewer did. We recommend turning on "Let me approve every reply first" so you read every reply with privacy in mind before it posts. Reviews about pain, injury or legal threats always wait for you anyway. Answered never sees your patient records.
What replies look like
These reviews and replies are made up to show the style. Yours follow your own rules.
Example review (fictional) · ★★★★★
"Everyone was so gentle and explained everything. Best visit I have had."
Example reply we'd draft (fictional)
Thank you for taking the time to write this. A calm visit where everything is explained is exactly what our team works for, and we appreciate the kind words. - Example Family Dental
Example review (fictional) · ★★
"Front desk was short with me on the phone and I waited 30 minutes in the lobby."
Example reply we'd draft (fictional)
Thank you for your feedback. Everyone who contacts our office should be treated with patience and respect, and long waits are not what we want for anyone. We have shared this with our team. - Example Family Dental
How it works for your practice
- Write your rules in plain words, the way you'd brief a new manager.
- We reply to every Google review in your voice, signed as your business.
- Touchy reviews (safety, legal, refunds) always wait for your OK.
- Replies never give out phone numbers or links, and never offer anything free unless you say so.
- Yelp and TripAdvisor: we draft the reply, you paste it.
Try it first: paste one of your reviews and see the reply. Read our guide: Dentists: replying without privacy problems. Questions? See the Help Center or email hello@answeredreviews.com.